Half my books not appearing in Dashboard

[zampa]

As per this subject - half of my 30 or so books aren't appearing in my Dashboard, but are being sold on Smashwords. They've been there for months until yesterday when I checked - nothing. I'm unable to amend as I can't access their record. I have a publisher account on Smashwords, and my authors have their own accounts there.

Anyone else have the same problem? I've contacted Smashwords direct, but no response yet.

I assume there are problems.

[Ted]

I checked my Dashboard and all my works are there, so my Dashboard is functioning properly.

You write that "I have a publisher account on Smashwords, and my authors have their own accounts there."

Am I to understand that you are a publisher on Smashwords representing authors' works that are already distributed by Smashwords by the authors themselves? If so, that would be a problem. Or do you mean something else?

[zampa]

Hi Ted.

We, as publisher, created the book profiles on Smashwords, and assigned our authors as author of each of the works. All has been fine - and visible from our Dashboard - for the last twelve months.

[zampa]

I've checked. We are listed as publisher for only ten of our thirty three books on Smashwords as of two or three days ago. The remaining twenty three books appear on Smashwords, but there is no publisher listed for any of them.

[zampa]

Additionally, the last book we published on Smashwords was Amy & Zach, on the 4th January.

www.smashwords.com/books/view/271336

This is now longer registered to us as publisher on Smashwords, so we're unable to amend the record. If it helps, I can supply URLs and names of all our books.

[Ted]

Zampa, you'll have to deal with Smashwords itself for this matter. This forum isn't connected in any way with Smashwords and so I can't resolve any issues such as yours.

The Smashwords support staff are back from holidays now, I suspect, and catching up on all the correspondence. It will likely take a few days for them to reply to your support request.