anita
Full Member
Posts: 134
Joined: Jun 6, 2012 8:57:42 GMT -8
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Post by anita on Jun 26, 2012 9:22:50 GMT -8
I was just checking my Amazon KDP reports and noticed that two purchases were refunded. I wasn't aware that they actually issued refunds. Does anyone know what type of circumstances would warrant a refund? Does it indicate a technical issue with the Kindle file? I mean, could I download an ebook and say that I was disappointed in the plot resolution and be issued a refund? Both refunded purchases were on Amazon UK.
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Post by Ted on Jun 26, 2012 11:43:16 GMT -8
According to the Amazon Help section: "How does the Kindle Store handle customer returns? Am I affected?
The Kindle Store will provide refunds for up to 7 days for customers unsatisfied with their ebook purchases. Refunds will appear as a negative transaction on your Transaction Report, and will be deducted from your payment amount."
Anita, it looks like you'll have to contact Amazon or look on their forums for a more detailed explanation.
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lastade
Junior Member
LaStade Designs and Patterns
Posts: 47
Joined: May 1, 2012 14:18:25 GMT -8
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Post by lastade on Jun 26, 2012 12:53:13 GMT -8
It gives the buyer plenty of time to read your book or in my case copy my pattern. I wish the time was shorter than 7 days. On the bright side, for every dishonest person there are 10 times as many honest people that will not take advantage of this.
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anita
Full Member
Posts: 134
Joined: Jun 6, 2012 8:57:42 GMT -8
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Post by anita on Jun 26, 2012 19:02:07 GMT -8
It gives the buyer plenty of time to read your book or in my case copy my pattern. I wish the time was shorter than 7 days. On the bright side, for every dishonest person there are 10 times as many honest people that will not take advantage of this.I'd like to believe that this is true, Lastade! We shall see... |
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anita
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Posts: 134
Joined: Jun 6, 2012 8:57:42 GMT -8
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Post by anita on Jun 26, 2012 19:05:30 GMT -8
Anita, it looks like you'll have to contact Amazon or look on their forums for a more detailed explanation. I probably will have to seek some additional clarification. I'm already curious to know if they crack down on people that repeatedly do this. I can handle it if someone doesn't like my writing style, but I'd like to think that they wouldn't be able to get away with defrauding independent authors. |
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russellphillips
Guest
Joined: Apr 28, 2024 18:34:41 GMT -8
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Post by russellphillips on Jun 27, 2012 22:30:03 GMT -8
I've seen reports of Amazon suspending accounts etc due to an excessive number of refunds, but I don't have details.
They're certainly not the only retailer to allow refunds. I occasionally see -1 in the Quantity column of my Smashwords reports, indicating a returned (and presumably refunded) book.
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amostfairchild
New Member
Posts: 12
Joined: Mar 27, 2012 18:41:47 GMT -8
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Post by amostfairchild on Jul 6, 2012 18:07:32 GMT -8
This is why I like Smashwords so much. With smashwords I can have 50% samples and free copies of the first book of a series. It makes it easier for readers to know what they are getting before buying the book. That reduces the honest refunds or dissatisfaction.
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