bkalcher
New Member
And that's all she wrote.
Posts: 17
Joined: Mar 28, 2012 9:07:57 GMT -8
|
Post by bkalcher on May 8, 2012 3:21:34 GMT -8
Just wondering if anyone who has their work distributed to Barnes and Noble has noticed if their work has disappeared from the site? Maybe it's just me but thought it would be worth asking.
|
|
|
|
Post by Ted on May 8, 2012 6:38:48 GMT -8
What's the title of your missing work?
|
|
bkalcher
New Member
And that's all she wrote.
Posts: 17
Joined: Mar 28, 2012 9:07:57 GMT -8
|
Post by bkalcher on May 8, 2012 7:05:28 GMT -8
Trust No One and Mouse and Cat. Thanks for replying Ted.
|
|
|
|
Post by Ted on May 8, 2012 14:38:47 GMT -8
If I'm correct in understanding your work was on B&N and isn't now, then I'd contact Smashwords support and provide detailed information (date you first noticed books appearing/missing on B&N, B&N url for your works if you have a copy, date Smashwords shipped books to B&N, etc.), to help them sort everything out.
|
|
bkalcher
New Member
And that's all she wrote.
Posts: 17
Joined: Mar 28, 2012 9:07:57 GMT -8
|
Post by bkalcher on May 8, 2012 14:50:35 GMT -8
That is correct, I will do that now and see what happens. Thank you very much for your response Ted.
|
|
bryanalaspa
New Member
Posts: 19
Joined: May 12, 2012 9:45:02 GMT -8
|
Post by bryanalaspa on May 12, 2012 10:08:55 GMT -8
I have not noticed that issue myself. All of my titles seem up and running just fine.
|
|
|
|
Post by Ted on May 12, 2012 16:28:33 GMT -8
|
|
bkalcher
New Member
And that's all she wrote.
Posts: 17
Joined: Mar 28, 2012 9:07:57 GMT -8
|
Post by bkalcher on May 21, 2012 0:29:05 GMT -8
Yeah I contacted them and now everything is fine.
|
|
carolmarlene
New Member
Posts: 21
Joined: May 21, 2012 8:02:44 GMT -8
|
Post by carolmarlene on Sept 17, 2012 14:40:50 GMT -8
I'm still having a problem with Barnes and Noble and no one seems to be fixing it. One of my books has lost its rating on the book page that lists all the books, also when you open the page to that particular book, there is not only any rating stars but down under customer reviews there are none listed. However all the reviews are still there with their individual ratings in place.
I contacted Smashwords first and was told they would contact Barnes and Noble but that was all. No change. So I contacted Barnes and Noble and they told me they would look into it but that was all I heard and that's over two weeks ago. No where else to turn so have to just forget it I guess. You don't always get things fixed.
|
|
