On all but Kobo - why not Kobo?

[ahpellett]

Any ideas why my title - Sleeping in Snow with Bears - would not be on Kobo?

It got SW Premium status way back in January and I opted in on all the others channels except for Amazon ... I went the direct route there as some have suggested. Every channel has it listed, but Kobo. Hmm

Thanks in advance for any ideas.

[Ted]

Kobo had some problems with their system upgrades in late 2011 which caused a major backlog in books shipping from Smashwords. Mark wrote on the Site Updates that Kobo and Smashwords were beginning shipping/receiving properly again in December 2011. Maybe your work just got lost at Kobo during that time. Write a note to Smashwords support with your details and then post their reply here so others may benefit.

[ahpellett]

Ted, thanks for the reply. I sent a support message to SW and have not heard back, but checking Kobo a moment ago, my novel is now appearing. Some sort of karma, magic, quantum activity or SW activity has fixed things. Thanks again for the advice.

Related: Now that it is on Kobo, I'm wondering about the link (which I'd like to add to my blog). It has a long cryptic key as part of the URL. Is that the link that I should put in my blog? Would you or someone please check their Kobo link(s) and see if they have similar type links with cryptic upper and lower case letters after the book name. e.g., www.kobobooks.com/ebook/Sleeping-in-Snow-with-Bears/book-HXnUPdR_...about twenty more characters.

[Ted]

This is the link I got... www.kobobooks.com/ebook/Sleeping-in-Snow-with-Bears/book-HXnUPdR_KUGEYhTDqAeUrA/page1.html?s=swERLE_OjEmbdA11LjGd4w&r=1 and yes it does have a lot of 'stuff' after the .html.

[lachlan]

Seems that Smashwords has not fully resolved the Kobo issue. My book 'Merdeka' got premium status on 17th July and was shipped to Kobo on 18th July. It has still not appeared and when I followed up with Smashwords it was re-shipped on 8th August. To date it has stil not appeared (although it is on other channels).

Is anyone else facing this issue? Is there still a Smashwords backlog with Kobo?

Thanks in advance for any feedback

[Ted]

Smashwords ships daily to Kobo, but I've noticed it takes 1-2 weeks before a new ebook of mine appears on Kobo. It could be part of their growing pains as they expand their world-wide presence since being bought earlier this year by Internet giant Rakuten.

The one thing self-publishing does is to teach patience.