nellh
New Member
Posts: 1
Joined: Dec 16, 2012 3:34:02 GMT -8
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Post by nellh on Jan 3, 2013 6:36:53 GMT -8
Hi - Does anyone have the answer to this - I checked my books on Barnes & Noble - now that they've been distributed via Smashwords only to find that the cover images are missing. I have checked over the last week expecting them to show - but nothing. I can't use Pubit because I'm in the UK. Any ideas?
Nell
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Post by Ted on Jan 3, 2013 10:17:30 GMT -8
First, ensure your cover meets the Style Guide size requirement, and is a jpg file.
From the Smashwords FAQ's page: A Smashwords retailer is listing my book incorrectly. How do I fix? Don't contact the retailer. First, check your Channel Manager screen to see if we've shipped your update to the retailer. If your book just recently appeared at a retailer, it's possible they're still loading your information. If, for example, your cover image is missing, or it's missing the book description, the retailer will probably recognize the omission and fix it on their own. If after a couple weeks, the problem persists, please click the customer support link at top of this page and send us a direct hyperlink to the retailer's listing with a clear explanation of the issue, and we will expedite the correction for you. We ship updates to retailers approximately once per week (we ship to Apple multiple times per day, and to Kobo once a day), and most retailers process these changes within one week of receipt, though allow two weeks to be safe.
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