Attaching ISBN

[sorreldowner]

Hi. I'm a UK-based author with a set of 10 brand new unused ISBN numbers (ISBN-13s) issued by Nielsen. I've successfully uploaded my book, but can not get the ISBN Manager to recognise the ISBN numbers (without hyphens / with hyphens in all the right places). Nielsen have confirmed no problems their end. It's now been 9 days of failed attempts. The book is pending review which it won't pass without the ISBN, and it hasn't been distributed anywhere. I know there's a backlog, but the one reply from Smashwords was to suggest I used the free ISBN which would list Smashwords as publisher. As the option is offered to use the ISBNs I have already bought and have my own company as publisher, I'd prefer to find out what I am doing wrong and go for that. Has anyone had any similar problems?? Is it to do with listing myself as publisher? Or being in the UK?? Thanks

[sorreldowner]

Sorted! Posting my own solution in case anyone ever has a similar problem. The ISBN manager rejected the numbers when they were copied and pasted (without gaps! without frames!), and worked fine when they were just typed in. Strange but true.

[Ted]

That is strange, as I just copy and paste the 13 numbers without any gaps or hyphens and hadn't had a problem. I'll keep your solution in mind for my next ebook if I have a problem. Thanks.