"Hi Ria, my point about the digital copy is that now they have it, and if they are less than reputable, they can do what they want, sell it on like the would email addresses and other personal info .
I hear you about telecoms companies. The one we are with, the main one here in the uk, is a nightmare with customer service. I pretty much have to do a zen retreat to get me in the right frame of mind to call them..."
ah, you are right. I have no idea what they may do with the PDF.